Privacy Policy

We are committed to safeguarding your privacy. This Policy explains how we collect and use personal information.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting this website you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) (GDPR), the data controller is OnGenre.

If you have any queries regarding this policy, please contact us.

References to ‘we’, ‘our’ and ‘us’ within this Privacy Policy are to OnGenre.

We are committed to protecting your personal information and being transparent about what information we hold.

We obtain information about you when you create an account and purchase live stream access from us.

What we collect
We may collect the following information:
  • your full name
  • your email address
  • other information relevant to our services
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • If you have contacted us, then we will use your contact details to respond to your enquiry
  • Internal record keeping
  • To provide you with the information, products and services that you request from us.
  • To notify you about changes to our services
  • We may use the information to improve our products and services
  • We may periodically send informational emails about new features, special events and other information using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes with the aim of improving our products and services. We may contact you by email.
It is our policy to ensure that your personal data is not made accessible to unauthorised individuals. We have taken reasonable steps to protect both the digital and physical storage of data.

We strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Your data may be kept if it is required for legal or accounting reasons.

Disclosure of your information
Analytics and search engines providers that assist us in the improvement and optimisation of our site may collect data about your IP and computer setup.

How long do we keep your data
We will not retain your personal information longer than necessary.

If legally required, or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after it is no longer needed to provide services to you.

Controlling your personal information
We will not give, sell or trade your personal information to third parties, unless we are required by law to do so.

You have the right to ask for a copy of the information we hold about you and you can also tell us if you want to stop receiving information from us and we will remove your personal data from our systems.

Access to your personal information
If you would like to update or remove the data we have about you, please submit a request by contacting us.

If you wish to unsubscribe from our email newsletter, you should use the unsubscribe link at the bottom of our emails. Should this not work please contact us.

We understand that your personal information and privacy are important to you. We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes. We protect your personal information and adhere to all current data protection act legislation with respect to protecting privacy.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

If you wish to make a complaint about our use of your data please contact us.

Updates to this policy
This Policy was last updated on 26th May 2020.

Any changes we make to this policy will be posted to this page.